What we collect, why, who else sees it and how long we keep it. Asking for quotes means telling several moving companies where you live and what you own, so this says exactly who learns what, and when.
In force since 22. September 2026
The party responsible for the processing described here, under Swiss data protection law, is:
For anything about your data, write to support@umzigo.com.
The quote form asks for the move and then for you:
We need this to give you a quote at all: without the addresses and the date there is nothing to price, and without a way to reach you there is nowhere to send the quotes.
A request that has been checked goes to the moving companies whose service area covers your pick-up address. Each of them then sees the move: the postcode and town at each end, but not the street or house number; the date; the details of both properties; the items on your list; and whatever you wrote in the notes or as an item of your own. Your name, email address, telephone number and street addresses are not part of what they see, so please put none of them in the notes.
When you accept a quote, that one company is given your name, email address and telephone number and both full addresses, because it now has a move to arrange with you. The companies you did not accept are told the move has gone and learn nothing further.
You can write to a company through the site before deciding. Those messages go to that company, and what you put in one is up to you.
The contact form asks for your name, your email address and your message, and we keep them for as long as it takes to deal with what you wrote and to follow up on it.
A moving company that applies to join gives us its company name, contact name, email address, telephone number, business address and coordinates, its service radius, and its VAT number and commercial register entry where it has them. We use them to check the company is real, to decide which requests to show it, and to run the account.
After a move you may be asked to review the company that did it. If you write one, we read it first, and then show the score, the text and the name you chose to that company in its account. We also use reviews to judge which companies we keep working with. Reviews are not published on this site. This rests on your consent, which you can withdraw at any time by writing to us, with effect for the future.
Running the site means other companies process some of this on our behalf, each under a contract that limits them to doing so on our instructions:
Google may process data outside Switzerland. Where it does, recognised standard contractual safeguards apply to the transfer.
This site sets two cookies of its own: one holding your session, which is what remembers a half-filled form and keeps you signed in, and one carrying the token that protects forms against being submitted from somewhere else. Both serve only functions necessary to provide the service you asked for; we do not use them for advertising or analytics.
reCAPTCHA and Google Maps are Google's, and neither loads until you use what it is there for — a form, or the address field. Reading a page without touching either sends Google nothing at all. When one of them does load, Google receives your IP address and information about your browser, and may store or read information on your device.
If you are signed in to Google, your browser sends Google the cookies it already holds. Those are Google's own, set when you signed in to Google, and not set by this site.
We use no advertising or analytics tools, and we build no profiles for advertising or analytics purposes. Google services such as reCAPTCHA and Google Maps load only where described above, and what they process there is limited to technical data such as your IP address and browser information.
Anonymised means that your name, email address and telephone number, both street addresses and their coordinates, the notes, the text of every message and quote, the items you typed in yourself and the text and name of your review are removed. What remains — postcodes and towns, the date, the details of the properties and the items from our list — no longer identifies you, and is kept so we can count how requests turn out.
Under Swiss data protection law you can ask us for a copy of what we hold about you, to have it corrected, to have it deleted, and to object to how we use it, in each case within what the law allows. Where something rests on your consent, such as a review, you can withdraw that consent at any time, which does not affect what was done before you did.
Write to support@umzigo.com and we will deal with it. If you are not satisfied, you can complain to the Federal Data Protection and Information Commissioner (FDPIC).
We update this page when what we do with data changes. The date at the top says which version you are reading.